Lisa Manser, COMO Hotels and Resorts: ‘A lot of what we do isn’t just because it’s fashionable but because it’s real. We’re a very personal brand’

As COMO Shambhala Estate marks two decades, Lisa Manser, global director of wellness operations at COMO Hotels and Resorts, offers her perspective on what today’s wellness traveller truly wants — and what’s coming next. COMO Shambhala Estate in Bali celebrated its 20th anniversary in 2025. Can you share how it all began?