From championing diversity and cultural impact to expanding Hyatt’s luxury portfolio, Crystal Vinisse Thomas, Vice President and Global Brand Leader for Hyatt’s lifestyle and luxury brands, shares her insights on innovation, delivering meaningful guest experiences, and the strategic vision driving Hyatt’s ambitious growth in the luxury market.
With over a decade of international experience in brand management and marketing, can you share some key milestones in your career that have shaped your approach to brand innovation?