Like anything in luxury, power lies in quality, not quantity. Delphine Vitry, Co-Founder of MAD Network and author of MAD About Luxe, discusses data intelligence with Luxurynsight CEO, Jonathan Siboni. Customer intelligence is behind the success of all the leading companies in this new world of customer experience. Those companies who were born digital – American GAFA, Chinese BATX and their offspring – were specifically created around, and focus on, the power of customer data.

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